Where is my download email?

If you have not yet received your download email, please check the following:

• Log into your account on this website, and check the email details we have for you. Log into this email account and check if the email is there. Typo? No longer have access to that account? Don't panic -  contact us and we will endeavour to sort it out as soon as possible.
• Try checking your junk mail - if it has appearred there is may be worth adding it to your safe list.
• Still no email? Contact us - giving details of when you placed your order, and which products you ordered as well as your name. For security, please DO NOT give card details via email or online contact form. Someone will then contact you regarding your order.